Esona Software siBalaseleyo seZiko lamaFoni lowama-2021

Ukuqhubela phambili kwezobuchwephesha ngoku kuthetha ukuba amaziko eminxeba awasasebenzi kuphela kwiindawo zeofisi nasezivenkileni. Iinkonzo zesoftware ziye zavela ukuvumela abathengi ukuba basebenze kwaye babeke iliso kumaziko abo okufowuna kwinduduzo yamakhaya abo. Ukunikezela umxhasi kwiarhente egqibeleleyo, ukubeka esweni ixesha lokuphumla lomqeshwa, kunye nokucwangciswa kweearhente zokugubungela lonke utshintsho zimbalwa zeenkonzo ezininzi ezinokufunyanwa ngokuthenga iSoftware yeZiko leFowuni.

Nangona kunjalo, kukho amakhulu eenkonzo zesoftware ezinokuthi zikhethwe ngabathengi, kwaye isigqibo kunokuba ngumceli mngeni omkhulu. Ukunceda ngale ngxaki, senze uluhlu lwethu. Sichonge ezona nkonzo zintle zeZiko leeFoni ukuze siqinisekise ukoneliseka kwabathengi kunye nokuphucula ukusebenza kwabasebenzi.

Sichonge izibonelelo ezizodwa, iindleko, kunye neempawu ezinikezelwe kwinkonzo nganye yesoftware kuluhlu lwethu. Sibeke ixesha kunye nomzamo ukuze ungafuneki. Konke okuseleyo kukuthatha isigqibo sokuba yeyiphi isoftware efanelekileyo kwishishini lakho.

Iinkonzo ezicetyiswayo: Isishwankathelo esiphezulu se-6

1. Cloudtalk -Ukhetho loMhleli
2. IringiCentral -Amanqaku oLawulo oluGqwesileyo
3. Imisebenzi emitsha -Isibonelelo seTyala elonaSimahla
4. Iitshaneli (Crazycall) - Olona khetho lulungileyo
5. 8 × 8 -Iinkqubo eziGqwesileyo zokuzixhasa
6. Ezintlanu9 Eyona ndlela inokuthenjwa yeSoftware

Isoftware yeZiko eliFanelekileyo yoPhononongo lweNkonzo

1. Cloudtalk -Ukhetho loMhleli

Eziluncedo:

• Ngaphezulu kwama-60 amanqaku abonelelweyo
• Uvavanyo lweentsuku ezili-14 zasimahla
• Inika idemo eyenzelwe wena
• Iiphakheji zamaxabiso ezenzelwe wena
• Inkxaso ekhawulezayo nesebenzayo emva kokuthengisa

Bendlela:

• Ulwazi lunokuba nzima

I-Cloudtalk isoftware esekwe kwiZiko leeFowuni elisetyenziswa ngoku ngamaziko okufowuna angaphezu kwama-2500 kunye neenkqubo zefowuni. Inkampani engemva kwesoftware yasekwa kwi-2016 kwaye ikalwe # 1 ngokusekwe kuvavanyo oluvela kwiindawo zentengiso ezi-6 kunye namaqonga. Inkampani inama-4.8 ukuya kwi-5-amanqaku eenkwenkwezi ezivela kwiTrustpilot, eCapterra, nakwiFinancesOnline. Ukusukela ekudalweni kwayo, inkampani iye yaqokelela iinombolo zefowuni ezivela kumazwe angaphezu kwe-100, ivumela abathengi bayo ukuba basebenzise iziko labo lokufowuna naphina emhlabeni. I-Cloudtalk ivumela ukudityaniswa okungagungqiyo kweediski zoncedo ezazingumnini ngaphambili, isoftware yolawulo lobudlelwane babathengi, kunye nezixhobo zeshishini ezinje:

• IHubpot
• Zendesk
• Umbhobho

Sebenzisa uthungelwano lwamaqabane e-telco, i-Cloudtalk igcine iminxeba ecacileyo yokuqinisekisa ukuba abathengi banxibelelana nabathengi, abathathi-nxaxheba, kunye nabatyali mali abanokubakho ngaphandle kwemicimbi. I-Cloudtalk ivumela abathengi ukuba basebenzise iinkonzo zayo nokuba kukwidesktop yabo okanye kwiselfowuni besebenzisa ii -apps zayo ezihambayo. I-Cloudtalk ibonelela ngokufikelela kwi-analytics yexesha-lokwenyani, evumela abathengi ukuba balandelele ukusebenza kwabasebenzi babo ukuphucula ubudlelwane babo nabathengi.

Okwangoku, i-Cloudtalk ibonelela ngaphezulu kweempawu ze-60 zabathengi abanokukhetha kuzo. Ezi mpawu zahlulwe zangamacandelo amathandathu aphambili agubungela ngokufanelekileyo lonke icandelo lamava eziko lokufowuna, aqinisekisa ukuba abathengi bafumana ezona nkonzo zibalaseleyo kwimali yabo. Ezinye zeentlobo zeempawu ezifakwe kwiiphakheji zeCloudtalk zezi:

1. Iimpawu zeLizwi -Oku kubandakanya ukurekhodwa kweefowuni, iinombolo zamanye amazwe, kunye nenombolo yokufaka izibuko.
2. Ukuhamba ngomnxeba okrelekrele -Oku kugubungela ukusasazwa kweefowuni, amaqela eringi, kunye nemigca yeVIP.
3. Imveliso -Olu didi lubonelela ngentetho kukhetho lokubhaliweyo, kuluhlu olumnyama kunye nenqanaba learhente.
4. Umdibaniso -Le nto inika abathengi ithuba lokwenza imisebenzi ngokuthe ngqo kwi-Cloudtalk kunye nokuqhuba ukuhamba ngokuzenzekelayo.

Abathengi abatsha abanqwenela ukufikelela kwiinkonzo zeCloudtalk banokucwangcisa idemo ebhalwe igama lomntu kunye nomntu ophumeleleyo kwiingcali. Ukuseta idemo kuyakhawuleza kwaye kungqale; abatyeleli besiza bafuna kuphela ukugcwalisa ifom yobhaliso enikezela ngolwazi lwaso nasiphi na isixhobo solawulo lobudlelwane babathengi abasisebenzisayo ngoku, kunye nenani labasebenzisi abanokubakho.

Abaxhasi abangayifuniyo idemo okanye abanqwenela ukuzama inkonzo ngokwabo banokukhetha ukwenza njalo ngaphandle kweendleko ngokusebenzisa ithuba leentsuku ezili-14 zeCloudtalk. Ngokungafaniyo nezinye iinkampani, i-Cloudtalk icela kuphela igama lomthengi omtsha, idilesi ye-imeyile, kunye nenombolo yomsebenzi ukuseta ukufikelela kwesi sibonelelo sonyuselo. Umxhasi ngekhe afune ukufaka naluphi na ulwazi lokuhlawula.

I-Cloudtalk ibonelela ngeephakeji zokuhlawula ezinamaxabiso afikelelekayo ukusuka kwi- $ 20 ngenyanga ukuya kwiiphakheji zeengcali ezixabisa i- $ 40 ngenyanga. Nangona kunjalo, into ekhethekileyo enikezelwa yinkampani yikhono lomthengi lokudala isibonelelo esenziwe ngokufanelekileyo ukulungiselela iimfuno zabo kunye nohlahlo-lwabiwo mali.

Ngeempawu ezininzi, iindlela ezininzi zokulingwa, kunye neephakeji zamaxabiso, sikhethe i-Cloudtalk njengokhetho lwethu oluphezulu.

Funda ngakumbi kwiCloudtalk.io

Mbini. IringiCentral -Amanqaku oLawulo oluGqwesileyo

• Izixhobo ezizodwa zolawulo lwearhente
• Idemo ekhoyo
• Iimpawu ezininzi
• Cima iminxeba
• 24/7 inkxaso kubathengi

Bendlela:

• Ixabiso elincinci kakhulu

I-RingCentral yinkampani ephumelele amabhaso eyile iqonga elisekwe kwilifu elijolise ekuphuculeni ukusebenza kwemiyalezo yeqela, iintlanganiso zezwi kunye nevidiyo kunye nokusebenzisana, kunye nokusebenza kwamaziko onxibelelwano. Inkampani ijonge ukwandisa imveliso ngokuphucula ulungelelwaniso phakathi kwamaqela amazwe kusetyenziswa amanani avela kumazwe angaphezu kwe-100.

I-RingCentral ikwathembisa abathengi elona nqanaba liphezulu lokhuseleko, nazo zonke iinkqubo zalo ezibekwe esweni ngamaqela eengcali 24/7. I-RingCentral ibonelela abathengi ngesiqinisekiso sokugqibela se-99.99% sokuqinisekisa ukuba nawuphina umba onokuvela uya kulungiswa ngokukhawuleza, uqinisekise ukuba abathengi banokunika inkxaso engaphazanyiswanga kubathengi babo.

Ukufezekisa iinjongo zenkampani, i-RingCentral inikezela ngeendlela ezahlukeneyo. Eyona nto ibaluleke kakhulu kwezi zinto zisetyenzisiweyo kulawulo lweearhente zabaxhasi. Ukuphucula ubudlelwane be-arhente nabathengi, i-RingCentral iphumeze amanqaku agxile kwiindawo ezintathu eziphambili.

1. Ulawulo lwexesha -I-RingCentral ivumela abathengi ukuba babeke iliso kwaye bandise ishedyuli yomsebenzi wearhente. Oku kuqinisekisa ukuba amaxesha okulinda abathengi agcinwa ubuncinci ubuncinci ngelixa kuthintela amaxesha earhente rhoqo.
2. Ukuhamba ngomzila -Ukuqinisekisa ukuba abathengi bavunyelwe ukufikelela kwiarhente ekunokwenzeka ukuba baphendule imibuzo kunye nemibuzo yabo, iRingCentral inike abathengi ithuba lokuhambisa iifowuni ezithile kwiiarhente ezithile. Oku kunciphisa ixesha xa umthengi elinde ukuhanjiswa kwaye ivumela iarhente nganye ukuba ibonelele kwelona nqanaba liphezulu loncedo.
3. Uhlalutyo lolwazi - I-RingCentral inikezela abathengi ukufikelela kwixesha langempela kunye ne-informatics ezingasetyenziselwa ukuphucula ubudlelwane bamakhasimende, ukubeka iliso kwiingxelo kunye nokuphucula ukusebenza kwenkampani ngokubanzi.

Izixhobo ezijolise ekusebenzisaneni ziqhubela phambili ukuphucula ukubanakho komthengi ukulawula iiarhente kunye nokusebenza kwayo yonke inkampani. Sebenzisa iinkonzo zeRingCentral, abathengi banokwabelana ngemikhombandlela phakathi kwabasebenzi babo, banike ezinye iiarhente ukufikelela kubalingane babo ukuze bakwazi ukulungelelanisa kunye nokuqinisekisa ukuba iishifti zigutyungelwe ngokufanelekileyo. I-RingCentral ikwanceda ukuhambisa abathengi kwiiofisi zalapha ukuya kumaziko oqhakamshelwano kusetyenziswa iinkqubo zePBX.

Ukongeza kwezi zolawulo kunye nezixhobo zolawulo, iRingCentral ivumela abathengi ukuba badibanise izixhobo kunye neenkqubo esele zisetyenzisiwe kwinkonzo ukuze zingalahleki nakuphi na ukusebenza obekufumanekile ngaphambili.

Ngezicwangciso eziqala kwi- $ 19.99 ngenyanga, i-RingCentral ibiza kakhulu kunabanye kwicandelo layo. Nangona kunjalo, abathengi banikwa isilingo sasimahla sokuqinisekisa ukuba imveliso inye yeyabo, kwaye ukongeza kolu vavanyo lwasimahla, abathengi banofikelelo olupheleleyo kwiqela elinenkxaso yeqela elinabaxhasi. Abathengi banethuba lokwandisa isicwangciso sabo abasikhethileyo nanini na xa kufuneka iindleko ezincinci ezongezelelweyo.

Funda ngakumbi kwiRingCentral.com

3. Imisebenzi emitsha -Isibonelelo seTyala elonaSimahla

Eziluncedo:

• Olona khetho lwesilingo sasimahla
• Izicwangciso zokukhuphisana kwamaxabiso
• Unikezela ngesicwangciso sasimahla seshishini elitsha
• Ivumela ukudityaniswa
• Inika amanqaku amaninzi

Bendlela:

• Iwebhsayithi inokudideka

Ekuqaleni kwaqaliswa ngo-2011, iiFreshworks zijolise ekwenzeni isoftware efuna igalelo langaphandle elincinci kwaye kwakulula ukuseta kwaye kulula ukuyisebenzisa. Ukusukela ngelo xesha, inkampani iphuhlise iqonga elisekwe kwilifu elisebenza njengesixhobo sokunceda amaziko eminxeba afezekise ukusebenza kwawo ngokusemandleni. Esi sixhobo sesoftware saziwa njengeFreshcaller.

Iimpawu ezinikezelwa liqonga leFreshcaller zahlulahlulwe zangamacandelo amane aphambili. Zezi:

1. Ulawulo lweZiko leeFoni
2. Ukusekwa kweZiko leeFoni
3. Iinombolo zefowuni
4. Ukusebenza kweZiko leeFoni

Iifreshworks zivumela abathengi ukuba bafumane idatha yexesha-lokwenyani, isenza ukuba kube lula ukubeka esweni ukusebenza kwabasebenzi kunye namandla abo. Ngexesha lokubeka esweni, abathengi banikwa ukhetho lokuba 'barge in' kwiifowuni, ebavumela ukuba bathethe nabathengi kunye neearhente ngaxeshanye ukuba kukho imfuneko. Abathengi banakho ukufikelela kwideshibhodi yexesha lokwenyani, ebenza bakwazi ukubeka iliso kwimigca yokulinda, amaxesha okufowuna, kunye nolunye ulibaziseko, ukuvumela umthengi ukuba enze utshintsho olufanelekileyo apho kufuneka khona. Sebenzisa i-Freshcaller, abathengi banokurekhoda zonke iifowuni ngeenjongo zoqeqesho okanye ukubanceda baqonde ngcono naziphi na izikhalazo.

I-Freshcaller ibonelela ngezona ndlela zithe ngqo zokuseta, ivumela abathengi ukuba benze kwaye balungiselele imibuliso yesiko, ukungenisa abafowunelwa, kunye nokuvimba ngokuzenzekelayo iinombolo kunye nemimandla ebifunyenwe ngaphambili njengabafowni bogaxekile. Abaxhasi banokuphuhlisa imibuliso ye-voicemail eyenzelwe wena kunye nokuvumela ukubhengezwa kwenombolo yomgca ozenzekelayo kubathengi abalindileyo.

Nge-Freshcaller, abathengi banokufikelela kumanani avela kumazwe angama-50 okanye bade bafihle inombolo yabo yangoku ngomnye ukuthintela ukubonwa. Ukuze kube lula ukuchonga, i-Freshcaller ivumela abathengi ukuba benze iinombolo ezinxibelelana nenkampani. Kukho ukhetho lokuthenga iinombolo ezingahlawulelwayo okanye ugcine ngokulula amanani asele ekho.

Ngokungafaniyo nezinye izixhobo zesoftware ezichongiweyo kolu luhlu, i-Freshcaller ivumela uvavanyo lweentsuku ezingama-21, lelinye lawona maxesha made ovavanyo anikezelwa yiyo nayiphi na inkampani yeComputer Software. Isicwangciso esibonelelwe phantsi kweli xesha lokuvavanywa sisicwangciso seHlathi seFreshcaller esihlala sixabisa i- £ 54 ngenyanga ukuba sifunyanwa rhoqo ngonyaka. Ukongeza koku, iFreshcaller ikwabonelela ngamashishini okuqala ngethuba lokufikelela kwesinye sezicwangciso zawo simahla. Ngokufikelela kwisicwangciso seHlumelo esitsha seFreshcaller, ukuqala kungafikelela kwiimpawu ezinqunyelweyo zearhente ezingenamda, kwaye iya kubaxabisa i $ 0.

Ezinye izicwangciso zamaxabiso ezibonelelwa yi-Freshcaller zifikeleleka ngokufikelelekayo, ngexabiso eliphantsi kuphela li- $ 11 ngenyanga ukuba lifunyenwe phantsi kwenkqubo yonyaka okanye i- £ 15 ngenyanga ukuba akunjalo.

I-Freshcaller ivumela ukudityaniswa kwezixhobo ezikhoyo esele zibandakanya:

• Ivenkile
• Umbhobho
• Zoho CRM

Funda ngakumbi kwi-Freshworks.com

Zine. Iitshaneli - Olona khetho lulungileyo

Kulula ukuseta inkonzo

Bendlela:

Xela isantya sokhuphelo ngamanye amaxesha siyacotha

Ngaphambili yaziwa ngokuba yiCrazycall, amaChannel sisisombululo esisekwe kwilifu esenzelwe ukubonelela ngoncedo kwiiarhente zenkxaso yabathengi. Insiza inokukhutshelwa kuGoogle Play okanye kwiVenkile yeApple, kwaye inkampani iyaqhayisa ukuba inokusetyenziswa ngabantu abanolwazi oluncinci lobuchwephesha. Inkampani ikwathembisa ukuba isoftware inokusetyenziswa kwimizuzu nje embalwa emva kokuseta.

Iitshaneli zinika ukhetho lokucofa okukodwa kubathengi abasebenzisa ukongezwa kwenkampani kweChannel. Oku kususa ingxaki yokuhamba phakathi kweethebhu xa usenza iminxeba uqinisekisa ukuba akukho lwazi luphosakeleyo. Iinkcukacha zabaThengi zenziwa ukuba zifumaneke ngokulula kwiiarhente ngeKhadi loMthengi elibonelelwe ngabo bakulwandiso lweChannel.

Uhlelo lokusebenza luqokelela ulwazi oluqokelelweyo kunye nokufowuna ukurekhodwa, ukuvumela iiarhente ukuba zabelane ngolu lwazi xa lufuneka okanye luhlalutye kwaye luphucule unxibelelwano lwabathengi. Ukurekhodwa kweefowuni kugcinwa ngokungenammiselo, ukubonelela abathengi ngesixhobo esifanelekileyo ukunceda ukuqeqesha abasebenzi abatsha. Iirekhodi zikwabalulekile kwimeko yophicotho-zincwadi.

Umdibaniso weedesika zoncedo kunye nesoftware yokulawulwa kobudlelwane nabathengi njengePipedrive, iHubspot, kunye neZendesk zenziwa lula xa kusetyenziswa iiChannel's app. Olu manyano lungenangxaki luqinisekisa ukuba abathengi abalahlekelwa naziphi na izibonelelo zangaphambili ezazinikwa zezi nkqubo.

Abathengi abatsha banikwa ukhenketho lwemveliso apho banokungena kunye nokwenza iakhawunti besebenzisa iakhawunti esele ikho kaGoogle okanye ngokwenza enye kwasekuqaleni. Abaxhasi baya kufuna igama lenkampani yabo, iwebhusayithi yenkampani, kunye nenombolo yefowuni ukuqala. Emva kokugcwalisa olu lwazi kunye nokulandela amanyathelo, abathengi banokufikelela kwisiboniso sesiza, sigcwaliswe ngedashbhodi, imbali yeziganeko kunye nokudityaniswa kwethebhu. Abathengi abangaqinisekanga ngenkonzo banokucwangcisa idemo epheleleyo ye-15 okanye ye-30.

Ukuseta amajelo yenye yeenkqubo ezichanekileyo. Abathengi bafuna kuphela ukufaka ulwazi olulinganiselweyo malunga nenkampani yabo ukuba banikezwe inombolo yasimahla eyabelwe elinye lamazwe angaphezu kwama-60 kwingqokelela yamaChannel. Emva kokuqinisekisa le nombolo kunye nomsebenzi owabelweyo, abathengi banokuzikhuphelela ulwandiso lweChannel kwaye baqale kwangoko ukungenisa abafowunelwa kunye neeprojekthi. Abathengi abangaqinisekanga ngenkqubo yokuseta banokucwangcisa umnxeba we-Onboarding, apho baya kukhokelwa khona ngamanqaku kunye nayiphi na imibuzo abanokufuna ukuyibuza.

Ukubonelela ngenkxaso eyongezelelweyo kubathengi abangaqinisekanga, amaChannel anikezela ngeentsuku ezisi-7 zesilingo sasimahla. Nangona kunjalo, kubathengi abenze iingqondo zabo malunga nokusebenzisa le nkonzo, iiphakheji ezininzi zamaxabiso ziyafumaneka ngokuxhomekeke kwiimfuno zabo kunye neemfuno. Amaxabiso asezantsi akhoyo ngoku yi- $ 15 ngenyanga ngenkonzo yeLite ebhetele kumaqela amancinci, ngelixa iinkonzo zePro zeefemu ezisisiseko zibiza i- $ 39 ngenyanga.

Iitshaneli zinikezela ngaphezulu kweempawu ezingama-40 ezisetyenziswa ngabathengi, kodwa ngelixa ezi mpawu zisetyenziswa, ingxelo yesantya sokukhuphela inokuthi icothe. Lo mbandela awukho sengozini njengoko unqabile ukwenzeka, kwaye ngaphandle kwesantya, ukukhuphela kuhlala kugqibezela.

Funda ngakumbi kwiChannel.app

5. 8 × 8 -Iinkqubo eziGqwesileyo zokuzixhasa

Ukugcinwa kwesoftware

Bendlela:

• Akukho zindleko zibekiweyo

I-8 × 8 liqonga lesoftware yeZiko leeFoni elijolise ekuhleleni nasekuphuculeni amava eZiko leeFoni. Le njongo ifezekiswa ngokubonelela abathengi babo ngezisombululo zesoftware ezivelisa ngokukhawuleza iimpendulo zabathengi, ukunciphisa amaxesha okulinda, kunye nokuphucula ukusebenza ngokupheleleyo kweshishini.

Enye yezinto eziphambili ezinceda i-8 × 8 ukubonelela ngenkxaso kubathengi yi-Omnichannel Routing. Umzila we-Omnichannel uvumela umxhasi ukuba alungelelanise ukuhamba kolwazi kwinkampani. Le ndlela iqinisekisa ukuba abathengi babelwa iiarhente ezichanekileyo, ukunciphisa amaxesha okulinda kunye nokuvumela abathengi ukuba bafumane iimpendulo abazifunayo kutyelelo lwabo lokuqala.

I-8 × 8 ikwabonelela abathengi ukufikelela kwiinkqubo eziSebenzisanayo zokuPhendula ngelizwi ezisusa abathengi ngemibuzo ebuzwa rhoqo kwimigca yokulinda ngelixa ihambisa abanye abathengi kwiiarhente ezichanekileyo ukuba ziphathe umbuzo wabo. Ukuzisebenzela kwe-IVR, kunye ne-8 × 8 yenkqubo yearhente ebonakalayo, ikwanciphisa inani leearhente ezifunekayo njengoko zinokubonelela ngoncedo ngaphandle kwesidingo sokungeniswa yiarhente ephilayo.

Ukongeza kwezi nkqubo zokuzixhasa, i-8 × 8 inika abathengi ukufikelela kwiinkcukacha zenkampani yabo besebenzisa uhlalutyo olusebenzayo. Le datha inokusetyenziselwa ukubeka esweni amaxesha okufowuna earhente, echonga iintsingiselo eziphambili kunye nemicimbi enokuthi ijongiswe ukuphucula ukusebenza kwearhente. Izaziso ezizenzekelayo zibonelela ngezilumkiso ukuba ukusebenza kwearhente kungaphantsi komgangatho okanye imeko engalunganga yayo nayiphi na indlela ichongiwe.

Uhlalutyo lukwaqinisekisa ukuba abathengi banokwenza iingxelo ezenziwe ngononophelo eziqaqambisa imiba ephambili ekufuneka ijongiwe.

Ezi mpawu zimbalwa kuphela zezibonelelo ezibonelelwa yiSoftware yeZiko leeFowuni eyi-8 × 8. Ukongeza kwezi zinto, inkampani igcina ngononophelo kwaye ihlaziya isoftware njengoko kufuneka. Oku kuluncedo ngakumbi kwiinkampani ezingenayo isebe lenkxaso yezobugcisa.

Isoftware ebonelelwe yi-8 × 8 kulula ukuyicwangcisa, ifuna kuphela iinkcukacha ezisisiseko zenkampani kunye nezixhobo ezifanelekileyo ngaphambi kokuba isungulwe. Ikwavumela ukudityaniswa kwezixhobo zolawulo lobuhlobo zabathengi ezinje ngeSlack, iZoho, kunye neHubspot kodwa zisebenzisa iinkqubo rhoqo kubandakanya iOfisi 365.

Enye inzuzo enokufunyanwa ekusebenziseni iinkonzo ze-8 × 8 lukhuseleko olunikezelwa yinkampani. Ukukhusela idatha yomthengi kunye nolwazi, i-8 × 8 ibonelela ngeenkqubo eziphambili zokufumanisa ubuqhetseba kunye nokubonelela ngeendawo zokugqibela, kunye neqela leengcali eliqokelele ngaphezulu kweminyaka engama-20 yamava ebaleni. Inkampani ikwabonelela ngokuthembeka ngokuqinisekisa ukuba isoftware iya kuqhubeka nokusebenza kwimeko yentlekele. Oku kunokwenzeka ngenxa yokuba isoftware inxulunyaniswe kwizikhangeli kwaye inokufikeleleka naphi na ngonxibelelwano lwe-Intanethi.

I-8 × 8 ayiboneleli ngexabiso elithile kwiqonga labo, elinokubangela ubunzima kubaxumi abasebenza kuhlahlo-lwabiwo mali. Nangona kunjalo, iikowuti ezidlulileyo zibonise ukuba iinkonzo zibonelelwe ngemali encinci njenge- $ 12 ngenyanga, ukuyenza ukuba ibe ngaphezulu kunokufikeleleka xa kuthelekiswa nabanye kwicandelo leSoftware yeZiko leeFowuni.

Funda ngakumbi kwi-8 × 8.com

6. Ezintlanu9 Eyona ndlela inokuthenjwa yeSoftware

Izicwangciso zelifu ezenziwe ngokwezifiso

Bendlela:

• Ukufakwa kunokuba nzima

I-Five9 ibonelela ngesoftware esekwe kumaziko onxibelelwano asetyenziswa ngoku ngabathengi abangaphezulu kwama-2000 kwihlabathi liphela. Iimpawu ezininzi zesoftware kunye nokunikezelwa kuye kwaqokelela ukusebenzisana okungaphezulu kwe-6 yezigidigidi zabathengi ngonyaka.

Enye yeempawu ezizodwa ezinikezelwa yi-Five9 yisithembiso senkampani sokwenza isoftware yelifu ilungele iimfuno zomthengi. Esi sithembiso sifezekiswa ngokusebenzisana nabaDityanisi abaninzi beNkqubo, kubandakanya:

• Unxibelelwano lwee-Epic
• Isisombululo se-PPT
• Izisombululo zeAumen
• Iiteknoloji zeSumma

Obu budlelwane buvumela i-Five9 ukuba yenze iindlela ezizezakho zesoftware ezixhomekeke kwiimfuno zeshishini eziqinisekisa esona siphumo siphumelelayo kubathengi baso.

Ukunyaniseka yenye yezona zinto zibalulekileyo zibalulekileyo ezinokufunyanwa xa usebenza nesoftware ye-Five9. Inkampani iyaqhayisa ngokufumaneka kwe-99.99% kwiinyanga ezilishumi elinambini ezidlulileyo. Eli bango liqiniswe liqela lalo ngaphezulu kwe-120 yeTekhnoloji kunye neQabane lamaQabane, anceda inkampani ukuba ibonelele ngenkqubo yayo yokujonga inethiwekhi ye-24/7 enomtsalane kwiintsuku ezingama-365 ngonyaka.

Abathengi banikwa uphononongo lwarhoqo ngekota olunikezelwa ngabaPhathi beTekhnoloji ye-Five9 ukuvavanya ukuphuculwa kwenkqubo kunye notshintsho lwezixhobo ngokubanzi. I-Five9 ikwabonelela ngophicotho-zincwadi oluqhutywa rhoqo yimibutho yeqela lesithathu, kunye nenqanaba lesimo senkqubo apho abathengi banokujonga imeko yeenkqubo ezahlukeneyo, ezinje:

• Iiapps
• i-SMS
• Iqonga

I-Five9 iqinisekisa ukuba amava omthengi adibana nawo ngelixa usebenzisa isoftware yakhe inomdla kodwa ikwanobuchule. Isoftware ye-Omnichannel Routing iyalela abathengi kwiarhente echanekileyo ngaphandle kokulibazisa kwaye ivumela umthengi ukuba aphephe imigca engeyomfuneko kwaye afumane ulwazi abaludingayo ngexesha elifanelekileyo. Sebenzisa isoftware, iiarhente zinokulawula uhambo lomthengi ngenkqubo, ziqinisekisa ukuba ziyafikelela kumasebe achanekileyo kwaye azizukufuna ukuqala umnxeba kwakhona. Ukuba kuvela umba, isoftware ka-Five9 ivumela iiarhente ukuba zitshintshe phakathi kwamajelo kwaye zenze iindlela ezintsha zokuqinisekisa ukoneliseka kwabathengi.

I-Five9's Practical A.I. sisixhobo esinye abathengi abanokusisebenzisa. I-A.I. Iyakwazi ukuvelisa imibhalo ebhaliweyo kunye nezishwankathelo. Inkqubo inokubonelela ngoqeqesho lwexesha lokwenyani, ukunceda iiarhente ngokubanika ulwazi oluqokelelwe kwinkqubo kunye neerekhodi zomnxeba.

Ukufikelela kude kude kwenza ukuba iisuphavayiza zibeke esweni iiarhente zeefowuni ezikude kwaye zinxibelelane nazo apho kufuneka khona okanye ziqokelele nje ulwazi malunga nobudlelwane nabaxhasi be-arhente ukuphucula inkonzo.

I-Five9 iyayiqonda ngokupheleleyo into yokuba uninzi lwamashishini lusebenzisa izixhobo zolawulo lobudlelwane babaxhasi, kwaye ngenxa yoko, inkampani iqinisekisile ukuba isoftware yayo iyakwazi ukusebenza ngezi zixhobo. Ukufezekisa le njongo, isoftware ebonelelwe yi-Five9 iqulethe ukuDityaniswa kweCRM eyakhelweyo, ejolise ukulungiselela:

• IMicrosoft
• Umlomo
• Zendesk
• Abasebenzi bezentengiso

Ukufakwa kwesoftware ye-Five9 ngamanye amaxesha kungangqineka kuyinkohliso, kuxhomekeke kumthengi. Nangona kunjalo, inkampani ibonelela ngabameli abaluncedo abanokuqhagamshelana nabo nge-imeyile, umnxeba, okanye ukuncokola ukuze bahambe ngokonwaba abathengi ngenkqubo yokufaka.

Funda ngakumbi kwiFive9.com

Yintoni ekufuneka ujonge kuyo kwiZiko leeFowuni leSoftware kwishishini lakho

Izinto ezininzi kufuneka zidlale indima ebalulekileyo xa ujonga isoftware entsha yeziko lonxibelelwano, kwaye enye yezona zinto zibalulekileyo kukhuseleko. Idatha yomthengi kunye nolwazi alugcinwa kuphela kwiinkqubo zakho kodwa nakulo naluphi na ushicilelo lomnxeba okhetha ukulugcina. Ukuze ugcine abathengi abakhoyo kunye nokufumana abatsha, inkampani yakho kufuneka ikwazi ukuqinisekisa ukhuseleko lwale datha. Ke ngoko kubalulekile ukuba ukhethe isoftware iphakheji engenakungena kuphela kodwa ikwindlela elungileyo yokufumana isoftware ebandakanya iqela lezokhuseleko elinokuphendula nakoluphi na ulwaphulo phambi kokuba kubiwe ulwazi olubalulekileyo.

Iimpawu ezinikezelwa sisoftware ethile nazo zibalulekile. Kuxhomekeke kubukhulu beshishini kunye neemfuno, amanqaku athile aya kufuneka ngakumbi mihla le. Iziko lokutsalela umnxeba elinamanani amakhulu abasebenzi liya kuthi ngokuqhelekileyo lixhamle kwizixhobo zolawulo kunye neempawu ezinokunceda umphathi ukuba alawule ixesha learhente kunye nabathengi ababelwe bona. Kwiimeko ezinjalo, uhlalutyo lunokufuneka, ke izixhobo ezinikezela ngedatha yexesha lokwenyani ziyimfuneko. Ngelixa, kwishishini elincinci, abathengi bahlala begxile ekwakheni ubudlelwane obuhle kunye nemibuliso ezenzekelayo kunye nolayini abalawulwayo.

Enye into ekufuneka ithathelwe ingqalelo kukuba lula kuseto lwe-software. Lo mbandela awunakuba ubaluleke kakhulu kwiziko lokutsalela umnxeba elibalaseleyo elisebenzisa inkxaso yobugcisa. Nangona kunjalo, kumashishini amancinci, isoftware ekulula ukuseta inokonga ixesha kunye nemali.

Isoftware kufuneka kube lula ukuyisebenzisa. Ukukhetha ujongano olunomdla kubalulekile kwishishini njengoko iiarhente kufuneka zikwazi ukuhamba ngokukhawuleza ukuze zikwazi ukuhambelana neemfuno zabathengi ezikhulayo.

Inkxaso yabathengi ikwabalulekile, ngakumbi ukuba inkampani ekuthethwa ngayo ayinayo isebe lezobugcisa.

Into yokugqibela lixabiso. Rhoqo iinkampani ziya kuba nohlahlo-lwabiwo mali olungqongqo ekufuneka zilulandele. Ukuthenga ngeenxa zonke kunye nokuthatha iikowuti kuhlala kuyinto elungileyo kwezi meko, kodwa ixabiso eliphantsi akufuneki libonise isoftware ekumgangatho osezantsi.

Isiphelo

Ngamakhulu eZiko leeFoni leSoftwares elikhoyo, kubalulekile ukuba ukhethe ohambelana neemfuno kunye neemfuno zenkampani yakho. Uluhlu lwethu luqinisekisile ukuba awuzukuhamba ngokuhamba ngamawaka eesayithi ukufumana eyona software ilungileyo wena kunye nenkampani yakho. Sebenzisa uphononongo olubanzi, ukwenza ukhetho lwakho akufuneki nto ngaphandle kokukrola ngokukhawuleza kweli nqaku.

Uphengululo kunye neenkcazo ezipapashwe apha zezo zomxhasi kwaye azibonisi mgaqo-nkqubo osemthethweni, isikhundla okanye izimvo zaBabukeli.